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Type: Posts; User: MeAndMyComputer

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  1. Replies 32 Views 24,811

    If your model is X555DA X555DA Driver & Tools |...

    If your model is X555DA
    X555DA Driver & Tools | Laptops | ASUS Global
    Scroll down to please select OS, click on please choose, you will see Windows 10 64-bit.

    If your model is X555DG
    X555DA ...
  2. Replies 32 Views 24,811

    Before you begin, if it was me, I'd contact ASUS...

    Before you begin, if it was me, I'd contact ASUS and see if they have specific instructions for your Windows 10 laptop in their FAQ or KB section and ensure it won't factory reset to Windows 8. Have...
  3. Replies 32 Views 24,811

    I'm going to send you a couple of options in a...

    I'm going to send you a couple of options in a while.
    On a clean install, when it asks you for the product key, click on I don't have a product key or whatever it says.
    When install is completed,...
  4. Replies 32 Views 24,811

    "I think our only option left is to do a clean...

    "I think our only option left is to do a clean install like you'e suggested"

    I believe that's the direction to go by but there are reasons some questions come up that need to be known about.
    You...
  5. Replies 32 Views 24,811

    I still donít understand why your Microsoft...

    I still donít understand why your Microsoft account works on your work laptop but not on your ASUS laptop.

    In your opening post, you mention
    "When I click on the internet, it is not connected to...
  6. Replies 32 Views 24,811

    I wish I had more experience for recovering your...

    I wish I had more experience for recovering your Microsoft account password but I guess doing a clean install should be done.
    Since you can use your Microsoft account on your work laptop, I was...
  7. Replies 32 Views 24,811

    "For verification, was ALL of that done on your...

    "For verification, was ALL of that done on your work laptop including "Then it bring me to my Microsoft account"
    Yes it was done on the work laptop"

    Does that mean you can fully use your...
  8. Replies 32 Views 24,811

    Good feedback "Note it mentions both reset your...

    Good feedback
    "Note it mentions both reset your password and security info.
    1) Yes i did use the steps shown on the picture you've uploaded.
    2) I have entered my email, then click on next
    3) i...
  9. Replies 32 Views 24,811

    When you changed the password on your work...

    When you changed the password on your work laptop, did you use this?
    271912

    Note it mentions both reset your password and security info.
    --- Did you do both of them?
    --- If I remember...
  10. Replies 32 Views 24,811

    ” Did If you can't remember your password or it's...

    ” Did If you can't remember your password or it's not working, The password was changed but cannot login in the Aesus laptop”
    --- I believe you had changed the password on your work laptop but you...
  11. Replies 32 Views 24,811

    Didn't for me either Go with...

    Didn't for me either

    Go with
    https://support.microsoft.com/en-us/help/12429/microsoft-account-cant-sign-in

    EDIT: I double-checked it after closing out of the post and it worked
  12. Replies 32 Views 24,811

    "it says needs to be a combination of letters and...

    "it says needs to be a combination of letters and numbers for the password"
    I forgot about that.
    Whatever the root cause of your problem is unknown, you will have to start over.
    Right now the main...
  13. Replies 32 Views 24,811

    When you want to log in to your ASUS laptop, does...

    When you want to log in to your ASUS laptop, does it look like this with PIN or Password in there?
    271688

    --- If it says PIN, use the sign-in key to change it to Password. Then try the newly...
  14. Replies 32 Views 24,811

    Before reading what I was ready to post, please...

    Before reading what I was ready to post, please confirm: you have your ASUS laptop(?) with the original issue of this thread, you have another computer and now also your work computer: please verify....
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