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Type: Posts; User: Andy Kay

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  1. Thread: Defender Update KB2267602 by Andy Kay
    Forum: Windows Updates and Activation
    Replies 2 Views 945

    That's a relief then. Thanks.

    That's a relief then. Thanks.
  2. Thread: Defender Update KB2267602 by Andy Kay
    Forum: Windows Updates and Activation
    Replies 2 Views 945

    Defender Update KB2267602

    According to my update log this update has been "successfully installed" every day since 23-Feb.

    Any ideas why this is happening?

    Thanks.
  3. Replies 21 Views 4,014

    Okay guys, I got to the bottom of this... I made...

    Okay guys, I got to the bottom of this... I made a mistake that fixed the problem!

    Going into advanced options on setting up the email account, in the field that asks for email address, I gave my...
  4. Replies 21 Views 4,014

    I have also been directed to this article: How...

    I have also been directed to this article:
    How to Fix Win10 Mail App Error 0x8007139f | Scarab Media News
    Which tells me to disable, restart, and enable email access, and fixed my problem!
  5. Replies 21 Views 4,014

    Thanks Sandy. As I have alreaady explained, I am...

    Thanks Sandy.
    As I have alreaady explained, I am compliant with those settings.
    I get Error Code 0x8007139f.
    I have tried other settings (such as adding the port numbers, or changing back to...
  6. Replies 21 Views 4,014

    What is strange, then, is that my old machine,...

    What is strange, then, is that my old machine, configured with ntlworld.com servers, works, whilst my newer machine doesn't, whether it's configured with ntlworld.com servers or virginmedia.com...
  7. Replies 21 Views 4,014

    Still using ntlworld.com settings and full email...

    Still using ntlworld.com settings and full email address on old machine that works.
    Tried both ntlworld.com and virginmedia.com with full email address (inc. @ntlworld.com) on reset machine that...
  8. Replies 21 Views 4,014

    Already done all those things and still getting...

    Already done all those things and still getting the same message.
    At least I can resort to my old machine for email when I need to.
    Thanks for your time and patience.
  9. Replies 21 Views 4,014

    Thanks Bastet, but I've been doing that too and...

    Thanks Bastet, but I've been doing that too and nobody there seems to have any idea about what's going on.
    I think I may have to phone Virginmedia and get somebody to walk me through the setup.
  10. Replies 21 Views 4,014

    Thanks Bastet. I wasn't getting a wrong password...

    Thanks Bastet.
    I wasn't getting a wrong password message but I changed my password just in case, but no luck.
  11. Replies 21 Views 4,014

    Good to know. I copied the account name and...

    Good to know.

    I copied the account name and password into the Email app on the new install.
    This failed for the reason given so I looked in the advanced section and copied the extra info.
    Still...
  12. Replies 21 Views 4,014

    Can't reinstate email account after clean install

    After a clean install of Win10 Version 20H2 (OS build 19042.804):

    1. I have downloaded Firefox (via Internet Explorer) instead of launching Edge.

    2. I have another PC on which the Win10 (same...
  13. Replies 9 Views 1,157

    Thanks guys... I got there. Good to know you had...

    Thanks guys... I got there. Good to know you had my back.
  14. Replies 9 Views 1,157

    Thanks Berton and idgat. I'm using a memory...

    Thanks Berton and idgat.

    I'm using a memory stick that I created a while back and used successfully on another machine.
    I've found that starting up whilst repeatedly pressing F9 brings up the...
  15. Replies 9 Views 1,157

    I tried to reset my laptop and now it doesn't work

    I wanted a squeaky clean version of Win10 on my old HP Envy notebook so I backed everything up onto a removable hard drive, went to settings/update and security/recovery/reset this PC, and set it on...
  16. Thread: 1803 update -- now can't access mail. by Andy Kay
    Forum: Browsers and Email
    Replies 8 Views 10,908

    @Access Denied: Terminate and Reset did the...

    @Access Denied:
    Terminate and Reset did the trick.
    Thanks.
  17. Thread: 1803 update -- now can't access mail. by Andy Kay
    Forum: Browsers and Email
    Replies 8 Views 10,908

    @canuckstro2 Thanks for letting me know --...

    @canuckstro2
    Thanks for letting me know -- fingers crossed there will be a quick resolution.
  18. Thread: 1803 update -- now can't access mail. by Andy Kay
    Forum: Browsers and Email
    Replies 8 Views 10,908

    1803 update -- now can't access mail.

    Feeling embarrassed to ask as I suspect this might be something really simple.

    Since updating to 1803 yesterday, I've lost access to all of my email accounts in the Windows Mail app.

    Every one...
  19. Thread: Account problem: "Ask a parent to help you with this part" by Andy Kay
    Forum: User Accounts and Family Safety
    Replies 12 Views 3,883

    Yes, I have SSD so I disabled fast startup as...

    Yes, I have SSD so I disabled fast startup as you suggested, and followed the reboot procedure that you outlined.
    Fingers crossed :-)
  20. Thread: Account problem: "Ask a parent to help you with this part" by Andy Kay
    Forum: User Accounts and Family Safety
    Replies 12 Views 3,883

    Ran Norton full scan, no infections. Ran...

    Ran Norton full scan, no infections.
    Ran Malwarebytes, no infections.
    Cleared browser cache.
    Set up two-stage verification, logged out, and logged back in.
    Hope it goes away.
    Thanks for your...
  21. Thread: Account problem: "Ask a parent to help you with this part" by Andy Kay
    Forum: User Accounts and Family Safety
    Replies 12 Views 3,883

    There have been five sign-in attempts since...

    There have been five sign-in attempts since 5-April, all same IP address, all look like me (one was an incorrect password but I recall getting that wrong whilst trying to address this issue at an...
  22. Thread: Account problem: "Ask a parent to help you with this part" by Andy Kay
    Forum: User Accounts and Family Safety
    Replies 12 Views 3,883

    Thanks for your help. I have opened that page...

    Thanks for your help. I have opened that page successfully.
  23. Thread: Account problem: "Ask a parent to help you with this part" by Andy Kay
    Forum: User Accounts and Family Safety
    Replies 12 Views 3,883

    Account problem: "Ask a parent to help you with this part"

    I'm getting this Microsoft Account Problem:

    "We need to fix your account (your password has probably been changed). Select here to fix it in the Shared Experiences setting."

    When I comply, I...
  24. Replies 28 Views 33,190

    Thanks VBF. I edited my post when my laptop...

    Thanks VBF. I edited my post when my laptop updated correctly after a manual download from the Realtek site, but it may have been coincidental.
  25. Replies 28 Views 33,190

    I have exactly the same problem, running Windows...

    I have exactly the same problem, running Windows 10 build 1607. There seems to be no manual update option in Windows 10.

    Edit: KB4022715 is the first of four updates, and this failure is...
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