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Type: Posts; User: Azyardies

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  1. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    "Out of curiosity did the method you used put it...

    "Out of curiosity did the method you used put it back to OEM new with the user having to set it up and still have all the included HP software?"
    **********
    Hi, Winuser.
    This time, I did the...
  2. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    Happy I was able to do a reset.

    Thanks everyone for your help with the issues I had; I initially wanted to reset back to factory settings (like new), a brand new laptop I got as a gift; but needed to return back to the store.
    ...
  3. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    "The system can not find the file specified"

    Thanks Navy, I got into command prompt.
    I typed the commands ad you suggested, one by one.
    When i did the 3rd one (rd /s xxx), of course xxx is my old original
    User name I'm trying to delete, ...
  4. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    I am hoping to return the laptop tomorrow. I am...

    I am hoping to return the laptop tomorrow. I am running out of time because I think I either have 7 or 14 days to return to store with receipt.

    So, I have created an extra local account, as...
  5. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    Local account created

    Thank you,
    I created local account and deleted my Microsoft account.
    At this point, Is it ok to power off, box up, & return to store the laptop? Or could there be compromising info embedded in...
  6. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    Steps taken to reset pc

    I think I tried to do the factory restore reset. But it got stuck at this point as shown in the pic taken yesterday.
    These are the steps I took:
    Recovery>get started>remove everything>local...
  7. Thread: RETURN HP laptop back to store help by Azyardies
    Forum: General Support
    Replies 20 Views 3,531

    RETURN HP laptop back to store help

    I am going to return a laptop back to the store that was given to me days ago.
    When i first turned it on, i set it up with log in PIN & my Microsoft account because it didn't let me by pass this...
  8. Hi Navy, After 7 hrs, i took your advice. I...

    Hi Navy,
    After 7 hrs, i took your advice. I powered it down. Nothing was compromised, so it seems. It's like it never tried to Reset. I was afraid pc would corrupt, or screen would burn freeze....
  9. New HP laptop stuck at "preparing to reset". Windows 10 Home in S mode

    Hello Tenforums,
    Here is my issue. I want to return to the store a new laptop.
    I only used it one time. I turned it on, went thru the welcome prompts & Microsoft account set up, etc.
    So I...
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