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  1. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    ok. In a few days post an new beta log collector...

    ok. In a few days post an new beta log collector for troubleshooting.
  2. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    Dell was unable to find problems with the SSD....

    Dell was unable to find problems with the SSD.
    There were few problems related to the SSD in the logs.
    There were chkdsk findings that were fixed and restored.
    There were no paging or bad blocks...
  3. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    The bugcheck was 7E. The misbehaving driver was...

    The bugcheck was 7E.
    The misbehaving driver was a recurrent misbehaving hardware driver:
    Intel GPU drivers: Igdkmd64.sys IGFX

    Consider finding hardware to swap to check the CPU/GPU or replace....
  4. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    Another step that can be done to further...

    Another step that can be done to further distinguish software from hardware problems:
    consider using the computer in safe mode for 5 to 7 days and see if there is a crash
  5. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    There were two memory dumps debugged. There was...

    There were two memory dumps debugged.
    There was one recurrent misbehaving hardware driver:
    Intel GPU: Igdkmd.sys or Igfx

    The GPU hardware has crashed with different drivers and the GPU hardware...
  6. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    What method is being used to restore after each...

    What method is being used to restore after each clean install?
    Which software?
    Image or clone?
  7. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    When verifier /reset was used what did you see?...

    When verifier /reset was used what did you see?
    See if you can customize using three tests first by removing IRP logging and adding any of the other tests.
    Then see if you can remove I/o requests...
  8. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    Whenever there is a BSOD please post: a) beta...

    Whenever there is a BSOD please post:
    a) beta log collector zip
    b) memory.dmp

    The windows verifier tool works in producing BSOD.
    The problems that you had reported in the thread was turning off...
  9. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    When using Windows driver verifier the customized...

    When using Windows driver verifier the customized settings can be modified.
    Start out with the settings in the second link.
    All non-windows drivers will be tested simultaneously.
    The tests in use...
  10. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    The dump files: 1) mini dump files: ...

    The dump files:

    1) mini dump files: %SystemRoot%\Minidump or c:\windows\minidump

    2) memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
  11. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    1) To ensure that there are no improper bios...

    1) To ensure that there are no improper bios settings please reset the bios.
    2) Sometimes there can be failure to boot after resetting the bios.
    3) Backup any important files to another drive or...
  12. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    For the instructions there was one link for the...

    For the instructions there was one link for the settings and the other link for the methods to turn off or recover from using the tool.
    This is the link for the customized settings:
    Driver...
  13. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    Windows may install non-Microsoft drivers. ...

    Windows may install non-Microsoft drivers. These should be tested with Windows driver verifier.
    At sometime you can also perform windows updates and see if there are problematic drivers after an...
  14. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    The driver is not likely to appear in the list. ...

    The driver is not likely to appear in the list. So the driver(s) need to be added first then check the boxes.
    If there are no BSOD then check more drivers.
    If the system becomes too sluggish or...
  15. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    At this time do not install any drivers and see...

    At this time do not install any drivers and see if the computer is stable or unstable with windows installed default drivers.
    Then if there is a day of stability with typical computer use install...
  16. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    Had you made a Macrium backup image? Macrium has...

    Had you made a Macrium backup image?
    Macrium has a boot rescue which can be tried however it is not likely to turn off Windows driver verifier.
    There are troubleshooting steps using command prompt....
  17. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    1) make sure that you make a brand new restore...

    1) make sure that you make a brand new restore point
    2) and make sure that you have a backup image (Macrium, Aoemi, Acronis, Paragon, EaseUS, etc)
    3) Use this link for the the custom settings:...
  18. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    See post #12. Had you used Windows driver...

    See post #12.
    Had you used Windows driver verifier?

    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

    Enable and Disable Driver Verifier in Windows 10 | Windows 10...
  19. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    When available please post a memory.dmp with all...

    When available please post a memory.dmp with all BSOD:

    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 07/22/2018 02:57:15
    Size on disk: 1195 MB
  20. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    There were missing folders and files in the...

    There were missing folders and files in the latest beta log collector.
    Please re-run the beta log collector and post a new zip into the thread.
    Also open file explorer > this PC > C: > in the right...
  21. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    With the clean install the piracy was rechecked....

    With the clean install the piracy was rechecked.
    Sorry that I had not remembered that the Adobe piracy issue was checked and verified in November, 2017.
    So you are fine with the Adobe.
    When...
  22. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    The website has strict rules on piracy. See rule...

    The website has strict rules on piracy.
    See rule #4:
    Forum Rules - Windows 10 Help Forums
  23. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    The last BSOD in the logs were the end of April....

    The last BSOD in the logs were the end of April.
    Kaspersky was reinstalled in May.
    The crashes in the logs seem to be application related (Adobe).
    Make a brand new restore point.
    If you use a...
  24. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    The memory dump debugging displayed the Intel...

    The memory dump debugging displayed the Intel graphics driver as the cause of the latest BSOD.

    Please update this driver:
    igdkmd64.sys
    Intel Graphics driver
    Drivers & Software

    igdkmd64.sys...
  25. Thread: BSOD ntoskrnl.exe by zbook
    Forum: BSOD Crashes and Debugging
    Replies 116 Views 26,640

    There was 1 BSOD mini dump file and when debugged...

    There was 1 BSOD mini dump file and when debugged it displayed bugcheck 12B.
    This bugcheck is for hardware problems and can sometimes occur due to antivirus software.
    The bugchecks in the logs have...
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