Re the guy we sent our computer to, My mom said "They want$129 hv to reload and backup. I said no. Too expensive." So still searching

i'm kinda stuck now. it says files ready to be written to disc. it asked me before that as usb or cd/dvd & i chose the latter. appreciate your help guys! found out staples virus removal costs 159.99...

maybe i can try anyways? i think it was windows 10. is a memorex dvd+R sufficient for the CD?

is a memorex dvd+R sufficient for the CD?

thank you! how do i do this? "Check to ensure that the folder %SYSTEMROOT%\system32\config\RegBack exists. This is the folder which contains the last known good backup of the hives following a boot....

it says automatic repair. ur pc didn't start correctly. press restart 2 restart ur pc, which can sometimes fix the problem. yo ucan also press advanced options 2 try other options to repair your pc....

ok i keep trying 2 upload the pic but it's not working

pic

i can't just click on restore? went to advanced startup options and chose option 6. the screen that shows looks different than the screenshot provided. is that ok?

stale

err sorry :( still 2 complicated 4 me. i can't just click restore?

tx all. might just go to staples and have them do it. these hackers are horrible

i don't know how to format the drive. can i click restore

lol that was the default. i'm lazy. yeah so i'm not real technical so the whole format the drive = me o.O?? >.< HELP

yes. sorry. i started this new one cuz i thought it was more to the point

i'm pretty sure this is windows 10 *chance i could be wrong* but yes when we talked to the phone guy, gave remote access. STUPID. I know

136077

my mom did initially, but i should hv wised up, which i didn't.
sorry. didn't take a picture, but luckily it popped up again. it's asking for a "startup password"

thank you so much!

never seen this before

r?

tech/IT help please? so my mom went to a legit website unless she mistyped it, then a popup came up, saying system had a virus and to call windows with a phone #. we did & he said we hv...

i know that this doesn't belong here, but i can't for the life of me, see where to post a new thread

thanks so much Ken :D

hi. sorry for the late reply. my mom needed to use a program on my computer, so we needed to fix the internet friend. we went to yelp and the guy installed a wireless network adapter card? we bought...

Can I just click on update driver after your second paragraph?