Thanks for the info. I finally decided to shell out the bucks (my computer is out of warranty)and call Dell service. We turned the computer on and off several times as was suggested, and were...

Yep- I have a Dell Inspiron with no PS2 port. What now?? I have no problem taking it somewhere for "repair", but this situation is so new I doubt they would know anything more than folks on this...

Thanks for that explanation! I have ordered a PS2 adapter from EBay, and hope that will correct the problem. If not, you mentioned trying to have the system repaired by a "professional". I have been...

I'm sorry to be so ignorant, but I'm not understanding what you mean about a "ps2" keyboard. I have a Dell desktop with a wired keyboard. When I unplugged bith the wired keyboard and wireless mouse...

I have unplugged the mouse several times, but if it might help, I'll try the keyboard as well! Otherwise...Bill Gates will have to send me a new computer!!

I've seen variations on this problem, but usually they are able to get to safe mode! I can't believe Microsoft released such an unstable product!! I need my computer back!!

I'm amazed no one has responded to my inquiry yet! Doesn't anyone have any ideas on how to help me???

Booted up again and let it run for several hours. I noticed some flashing under the power button like it was processing info, but it stopped after about 20 mins. Still frozen at login page. Help...

I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue...