Thank you everyone.

dalchina....um no she did not /does not do any backing up whatsoever. First thing I asked her. LOL. I can almost guarantee you she will from now on. Thanks for the other...

Had a friend call me the other night asking for help about her PC. She said it would not boot up. It tries, but it just sits there "spinning" and not loading. She said she had Windows 10 and has had...

Thanks Ken for your reply. I run Malwarebytes on a regular basis. I am also completely comfortable doing a new install. I work on for an onsite PC repair company as a side job and do the two things...

Thanks for your reply. I thought of that as well and when I looked under the Start-up tab....it was not there. I have a copy of Sysinternals on one of the USB's I have loaded with such helpful tools....

Thank you for you reply. I saw the same thing on Google as well. Made no sense to me, but this is a used PC that I acquired but I hadn't noticed it until just recently. I cannot find anything about...

Can someone please tell me what the MASH.support icon that I have in my system tray is? Attached is a screenshot of what opens when I click on it.

Thanks in advance.152238

Thanks for the reply.

It's pre-anniversary. I had not thought about that. One thing though...one of the options was to return to previous build...which would not work either.

Just double...

Thanks for your reply but I can't boot into Safe Mode.Tried to do that several times.

Hello all. Attempting to help and elderly church friend with an issue that just came up with her PC. She saw a message saying that an error was found and Windows needed to restart and fix it. All her...

Good deal! Glad it worked out for you!

Yes I understand that. I was just offering the OS change scenario as an example. I asked if you had told HP that you had replaced your HD. That would probably explain why they are saying it is now a...

Hello. Did you tell HP that you had replaced the HD? If so that could explain them considering it not under warranty now. Same thing would apply if originally you had Win 7 or something...and...

2 things. Did you try the 2nd suggestion and if so what did it show?

sfc /scannow might fix the problem if above was no help.