Well you learn something every day, thanks for the tip, I would have thought it would kick off if you tried that in a different hardware based PC!

Siv

Wouldn't this need to be an identical computer to the ones you are having troubles with? Normally booting up in different hardware will cause a blue screen??

Siv

devnull,

Sorry I was hoping the power lead idea might have worked for you.
Hopefully Dell Support will come through with a fix!

Siv

devnull,

Did you check that the keyboard is not working again as I had the same issue with another PC where the system restore failed but I found that the keyboard and mouse were working even...

Which update fried USB was that the KB4074588 patch as that seems to be the one that has caused me most grief on systems I am fixing?

I had one tonight and I had a real issue getting to the...

Blimey, you really are stuffed, I have never seen the 3 power down tecnnique not work. I think I would take your HDD out and attach it to another pc with a USB connector and copy your stuff off to a...

Does the mouse go off if you are in safe mode? The normal fix for this if you can't get in via remote desktop is to let it boot into the O/S then power down by holding in the power button for 5...

If you can get into safe mode by powering down the PC using the power button held in for 5 seconds, repeat that 3 times and it will on the 3rd attempt take you into the recovery options.

In...

If you have another PC on the same network with a working keyboard and mouse you can try using remote desktop and log into the PC remotely and then go to Control Panel >> Programs & Features >> "View...