thank you for all your help. unfortunately, according to my IT person, if i uninstall this driver my windows may crash. apparently i have an older computer and Windows 10 automatically updated the...

attached please find what i get when i copy out the dump files from c:|windows/minidump

I ran the collector again as administrator - still getting empty files. tried your directions on powershell. did not create the file as indicated but i did a search for it on my computer.
i am able...

i have rerun the log collector per all instructions given. once again, when i open the zip file it is empty again.

any suggestions?

this is what it says after completion
The file collector has...

My computer has all updates - running windows 10. Have been having bsod daily though each day the time it occurs gets later and later through the day. am attaching the dmp file for advice if someone...