So a weird issue I can point to. Lenovo had been caught putting "Superfish" which was a browser plugin onto PC's. This issue caused them to pay for PC setups and removals of the programs for all...

Just going to post this. Straight from the warranty terms of Dell.
"Scope of Services: The services described in this Agreement are for product issues covered by your Dell LimitedHardware Warranty...

If the issue is software in nature and not hardware the issue is not covered under the manufacturers warranty. The warranty only covers hardware failures and only non-negligence caused issues. That...

I am a Geek Squad Advanced Repair Agent for Best Buy. We run the diagnostics the MFG recommends to diagnose the issue. Dell does not cover software issues that has to be serviced by the client. If...