I already returned the laptop to her, but I forwarded the link so her son can try it. Thanks for the help!!

Sadly, this one is out of warranty. If they are as expensive as Apple, which they may be more, she may not be up for that. Apple charged my DIL's Dad $185 to unlock his iPad. This one does not...

Both the CMOS battery and SSD are covered by the MB making it a process I do not want to get into as there are too many delicate looking connections and I have to remember where each screw came from...

I can understand your wariness in this age of scammers and such. I suppose you just need to trust me and I know that is hard.

The thieves already know this stuff. I am trying to help a single Mom.

Cannot as it is password protected and no one knows it or even knew it had one. She mentioned her son is her IT guy. I wonder if he was learning and boogered it up.

Lenovo Yoga 920-13IKB was given to me. Not sure what version of 10. Laptop is from 2018. Bitlocker error and of course user does not have key. Bitlocker says it locked the drive because secure boot...

I just downloaded and executed the AMD suggested drivers. My machine is circle of death mode. HP Pavilion around 2017-8 with a fully updated Win 10. I do not know how to get it to return to a...

I guess it was a sticky key or brain as the settings were not saving. It is now working. Sorry to bother you!!

I have a laptop where the user has forgotten the password. I would normally just reload 10 and set up a new account since there is no critical data on the drive. However, this Lenovo does not boot...

Thank you! Crazy that you have to this.

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Thanks for this info as well!!!

I have many folks who do not want a Microsoft account and yet MS mandates it when you do a new install. Is there anyway around that so I can just start with a local account?

I volunteer for a non-profit job corps. They were given some PCs with Windows 8 on them. They want to upgrade to 10, but the previous owners do not allow the machine to boot from the CD or the USB....

I have a friend who inherited a laptop that is password protected. The person was wise and did not have a notebook of passwords. Outside of blowing the OS away and reload (she has no disks) is...