MS had control of my computer to reset the updates but couldnt. They initiated the Reset. You have me worried now - I called them

I got help from MS website as I could not get the MS Updates for almost 2 months. Had lots of trouble with MS & it kept cutting off. Got the 'chat' box & then he helped me. Accessed my computer &...

Thanks Alpha. However, my system was reset by MS after not being able to get Updates for nearly 2 mths. The Admin password request flashed up & I set a password. I wrote down in 2 places but...

Windows 10 reset by MS. Told to put in new Administrator password, which I did & wrote it down in 2 places. Now will not accept the PW. Can you have a PW and a pin pls, as it will accept the pin. ...