Yes. Success! Thanks.

I did that but when I try to run it, it says CCleaner.exe is not a valid Win32 application.

* Found an XP version!*

Not sure I have! I couldn’t find an option for 32 bit.

Thanks. I copied CCleaner from the thumb drive to the laptop but it just wouldn’t open to install.

Thanks everyone. In the end - and to get the job done - I created myself an admin profile on the laptop so was able to delete the original user’s profile. I’ve deleted any stray folders and installed...

As I explained, I wanted to reset it to give to someone who wants to write a book - only using it for word processing. The laptop was originally owned by the pastor of a church so I want to ensure...

Thanks but the link shows:
1. Upon boot, select F8 until the menu
"Advanced Boot Options" appears.
2. Choose "Repair your Computer" (use Up/Down keys if necessary to find) and hit Enter.
3. Once...

A bit random I know but I have been asked to restore an old Fujitsu Amilo L7320 to factory settings for someone who just wants to type a book, without accessing the Internet.

l’ve done quite a...

I have done a reset on my HP laptop as I am going to sell it. I don't understand at what point to 'stop' - when the setup questions start - e.g connect to Wifi, Language, Keyboard, etc.

At what...

I have an HP 6475B. It was working fine until recently. Now when I switch on, I get the Windows logo and a message that it's repairing - then gets nowhere. I have a USB to reinstall Windows 10 but it...

I am having trouble with Bluetooth on my Windows 10.

If I switch it on in Settings and then Settings, when I open it again Bluetooth is off.

I switch it on again and try to connect my...

Thanks.
I reset but with the ‘keep my files’ option. When the laptop restarted, I changed it to a local account but Explorer still showed the first letters which I don’t want.
Any ideas, please?

I have a similar problem. I’ve just reset the laptop. Should I sign in as a local account first to get my own name in Explorer and then change to my Microsoft account?

Thanks for your reply but that doesn't seem to address the problem.
I have an email account 'name@gmail.com'
All emails have been sending and have been received until this one message which I tried...

I have several gmail accounts set up and use Chrome browser. This is usually OK but I have just tried to send an email from one of my accounts which was returned saying

the remote server is...

I guess I’d better leave them alone then!
Thanks.

I downloaded Google Photos to my desktop and ran DupeGuru. This found hundreds of duplicates but I don't know if its safe to delete them as I have most of my Google Photos added to albums. The albums...

I know this is an old thread but maybe someone can help. I downloaded Google Photos to my desktop and ran DupeGuru. This found hundreds of duplicates but I don't know if its safe to delete them as I...

Thanks. That worked.

I have downloaded this program and it’s found my duplicate photos very quickly.

It has put check boxes next to what it considers duplicates. Unfortunately it’s not the so-called duplicates I want...

Thank you. That was just what I needed!

Sorry. Think I’ve got it all now!

- - - Updated - - -

Just want to say a huge ‘thank you’ to all who have helped me through this process. I’m really grateful to all of you.

Thanks. Found that now.
Presumably, I now want the option
Custom Install Windows only?

- - - Updated - - -

Do I have to delete the Partition 1 (primary) drive to put everything onto one...

I’ve been researching but nothing shows for this Laptop. It does not show anything like this BIOS even on the HP website.

I’ve created the bootable USB. I’ve opened the BIOS to change the order but cannot find the option to boot from USB
When I’ve done this on other laptops, it has been straightforward.
On this HP...