Besides the user account screen the laptop appears to be working fine. I'm charging my friend's mom an hourly rate and I don't want to charge too much I've already done a lot. This older model HP...

I overlooked the part it said it keeps apps and settings. Thanks for that link. I'd rather not do this if I do not have to, but I guess I have no other options...

I did find some other topics about this problem but no solutions. Only to repair the windows installation. I cannot lose any of the applications installed so this is not an option. I hope there is...

I am trying to fix a friends computer that was upgraded to win10 automatically (not sure from what os before). It's an HP laptop and a mess, fixed most issues but can't figure this one.

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