Thank you that has worked and now shuts down properly

Hi the screen goes blank but the laptop doesn't go off so I have to force shut it down by pressing the power button for 5 seconds. I have turned fast startup off but it still doesn't shut down. I...

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i have attached it

Ok thanks

Hi my laptop doesn't shut down and I have to force shut it down for it to turn off I have turned quick start up off but it still doesn't shut down I have an Acer laptop