The new user account is now having the problem, but more frequent. The event viewer now says:

The shell stopped unexpectedly and explorer.exe was restarted.

It's almost immediately after it...

Ok. Thanks for the help!!

Should I delete the problem user accounts if the problem doesn't come up again? And if so, what's the best way to move files and apps to the newer user?

Sorry I didn't specify. Restarting explorer.exe

I just created a 3rd account via the 2nd account and it seems to be working fine

I've done that. It stops for a few minutes then the problem persists. Same thing indicated in event viewer

Yes

I had 2 users originally. The first one (user created when installed) is the one having the problem. The 2nd one which was created days after the first one, seems to be fine. After your suggestion,...

And yes, I just did. I'll try the in place upgrade

I'll give it a shot. Thanks!

I was referring to the one I had created when I installed Windows 10

I also created a new user account and within 2 minutes, the problems started there as well.

Ok. Even if the corrupted account was the original (administrator?). Should I still attempt the upgrade? Thanks.

Thanks for the suggestion. I just realized that on a separate profile on this laptop, I don't have this problem. How does this change things?

Started the In place upgrade via USB Installation Media. Ran Setup, clicked "upgrade this PC now", it Prepared, then I selected "Download and Install updates",it said "getting updates", the...

It's been stuck on "Checking PC" for over an hour. Is this right?

No I haven't! I'll try that now

Some backround:

ASUS Q552, Windows 10 Home, 12GB RAM, Samsung Evo 1TB SSD (clean install of Windows on hard drive), touchscreen laptop,

My laptop will randomly freeze and become unresponsive. ...