Sorry about that.

I just ran the data-gatherer again and it says "all files have been gathered and are in a zipped folder on your desktop" but when I open it, it's still blank. What's going on? ...

Hello.
Last night I received my 3rd blue screen error in about a month. That one and the previous one said "system service exception (netio.sys)." I forget if the first time this happened the error...