Thanks, that worked and I now have a clean install of 8.1, going to back it up in the morning.

Jim

would I need a new product key or would my oem key for win 8 work?

I had to do a factory reset today and I am now back to the nightmare that is trying to get the laptop to update so I can install the 8.1 update. Bloody thing wont get past the searching for updates...

Thank you for your help, I did have Acronis a while back and it worked well, however I was told it didn't work for SSDs, maybe I should check to see if there is a version that would work.

Jim

Hello this is my first visit to the forum, as the time nears for the windows 10 upgrade I had a few questions.

My Samsung Activ9 came with windows 8 preinstalled, to upgrade it to 8.1 I had to...