Thank you! It's really great to get this sort of help.

THIS WORKS!!!!!!!!!!!! so now I can access the @ symbol, but is there a way to reset the keyboard so that the symbols are back where they should be?????

Thank you to everyone who has replied so...

Thanks, I'll certainly try the first two options. With regard to contacting Acer, I will certainly do that, but they are only available mon-friday and patience is NOT my strong point, hence my post...

Thank you for the reply. Yes I have tried shift + 2 since that is how anyone would normally get the @ symbol, but on the Aspire, NOT! I can't find any solution on the keyboard.....................

Hi, I just bought a new laptop today, Acer Aspire V13 but I can't complete the start up etc because I can't use the @ symbol ( shift 2) , I get the symbol ". I have tried all of the function keys...