ugh, went through option three fine. the two step however placed me in a screen to fill out all kinds of contact data and verification stuff then told me they had 24 hours to respond. in he meantime...

Im sorry but I've tried for almost an hour to get these to post right side up. Anyway this is what I get it tells me it's wrong then I press ok, it gives me another box... Then if I try again we...

Hello Brink, and thank you for your time on this thread.
The reason why I think that your routine isn't fitting my situation is for instance, the screenshot of the login screen where it says the...

no, it just tells me incorrect password

Hi Brink,
first of all I don't know what netplwiz means. Also your resolve doesn't work as this is an administrator password error that will not let me by to get back in to the computer .

Product Name: P3X7A#ABA
Operating System: Microsoft Windows 10 (32-bit)

see attached

Got this computer on HSN last November didn't open till xmas. In set up thought it was odd I ended up with...