Update. Holding F10 during boot up started the Vaio recovery wizard. I let it sit for quite some time (a couple hours) and it recognized the external hard drive I had connected which I believed...

Hmmm. Holding f10 while turning it on allowed vaio rescue to begin, which is progress, but it froze on the 'select rescue type' screen. I plugged in my external HD to save data to it and selected...

Thanks so much for the crazy fast reply - but how I am supposed to be able to download the file or run it on the computer that won't allow me to boot it?

Hello, I recently started getting a black screen when trying to turn on my laptop, a Sony Vaio running Windows 10. I am unable to download the DM log collector tool since I cannot use my computer at...