Hi,

Thanks for replying, I can't check that until I next get to my mum's at the end of the week but I can tell you that Windows Defender is NOT running, I checked that through today. I then...

Hi,

My mum's Acer laptop suddenly has a Windows 10 update that won't install (gif screenshot attached hopefully) and we can't get rid of it either.

I found the Windows Update Troubleshooter and...