i did a full clean-up on a working hp envy 23 for a client, and as expected, they had a wide assortment of malware/virus. after cleaning them out everything worked...until the reboot.

then, no...

I appreciate your knowledge & time, Bree. Thank you.

I have a client whose older Workstation 390 was "kidnapped" by windows 10, and gave him a 32 bit version instead of the 64 bit Windows 7 it replaced. I'm thinking it was because the PC only had 2...

whew. thanks gary. now, calling a giant like MS is a bit overwhelming. here?

https://support.microsoft.com/en-us/kb/950929

thanks!!

my client had win 7, upgraded to 10, then experienced the dreaded blinking cursor a few days later. even though there is a windows.old directory, it won't allow me to go back to an earlier build. ...