Issue now resolved but with much difficulty, but thank you all for your input and suggestions. I finished up by wiping and reformatting the drive and because my Win 7 was an upgrade I had to start by...

Windows 10 had been installed less than 24 hrs. I am not yet back to Win7 as I have not had time to try anything further since my call to MS last night. If I can't restore an image file I will...

As an update - I reinstalled Windows 10 twice but the second time was more successful as all necessary drivers were present and working, i.e, network adapter, sound and video drivers. Also, when I...

I have updated the specs as you suggest. I do have an image file but is is a couple of months old. My experience with Acronis has been that one only really knows whether the image file is good until...

Just "upgraded" to Windows 10 from 7. These are the items that I have found so far which no longer work.
1. Network adapter missing - so no network of internet connection
2. Video and audio...