ok, I might give that a go tomorrow :)

think it OK now - update assistant was the way to go - thank you Thrash Zone and Bree for your help and encouragement. The photo app is mentioned but does not seem to be there, but the store is...

back in users account (phew) have to sign out from admin account. I am getting too old for this.. I am going to download the latest Win 10 then, using media creation tool? I shall work it out, have...

back in users account (phew) have to sign out from admin account. I am getting too old for this.. I am going to download the latest Win 10 then, using media creation tool? I shall work it out, have...

maybe I can download the media creation tool on my own computer ( windows seven) and put it on a thumb drive - would that work?

well, went into administrative account, just to check, and now that is the only account available, which means I cannot get onto the web to download media creation tool, things is going downhill....

thank you, I might try that - but if I tell Windows to reset using the advanced options, won't it fetch the latest version down anyway?

no other accounts, and I did not set her to be admin. There is an administrative account on the sign in screen, that is not her I think. Her name is above it as it would be in another account - she...

well, I am going round in circles, I think I just have to do another reset. Fed up..
oh, did not see the new post.. I must come out of here to read it

it is Home, 1703, OS Build 15063 483

still no built in apps..

she does have an MS account and it has now been freshly verified with a new code and I am using it - what do I do next, can you advise please? I sort of expected something called 'Store' would pop...

ps. perhaps this lady does not have a Microsoft account - would that explain why I cannot see these apps or the store? She upgraded to W10 from Win 8, and she is not computer savvy..

Bree, I am wondering if the re-install ( with user files intact), might not have been as complete as it ought as there is no native photo app available that I can find on there - nor have I seen...

FastStone Resizer would not see any of the photos in the Picture folder so, light-bulb moment, I opened up the Picture folder I had saved on my external, which I then imported to the Lenovo's...

The laptop (Lenovo IdeaPad) came to us because it was running very, very slow - unusable. We got the lady's files off and I put a fresh copy of W10 on asking it to keep user files.
The install...

thank you again axe0 job done, clean install, all working

It could not repair the issue so tomorrow I will do a clean install, the folk have assured me that there is nothing they mind losing on the drive. Please wish me happy results- I have repaired many...

OK, thanks.

I found a clean install tool, but that is not what I want is it? Media Creation tool...doing .iso. MCT could not find my flash drive even though it was recognised by my computer

Hello, neighbour has given us an HP Notebook to mend, which belongs to his young daughter. I am not a Windows 10 person. The error message - with various bug numbers - is
Unable to boot, error...

thank you Dencal, I shall tuck that away for future ref - would it have got her to a visible welcome screen though? Anyway, all sorted for now.

an old friend has phoned me up in a panic and will phone back later for advice. Her 4-year old laptop, running Windows 10 is just showing a black screen at start up, with active cursor. We have a...

thank you spapakons, I will pass this on to him. We did check DM and that said the audio drivers were already up-to-date - but, as you say, they may have been MS drivers. He does actually have sound,...

hello folks. I installed W10 on my laptop yesterday so that I could help a friend who has had problems with his copy of W10. Everything is fine for me, and he has now put W10 on again and all seems...