This is more than a month later but I'm still having the freezing problems. I'm not sure what to do at this point. Maybe I should just buy a new computer but I've only had this one for 2 years. :/
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I'm sorry for the late response. I have been very busy with school.

My Windows 10 is activated, fortunately.

So I shouldn't revert back to Windows 7 to get the key? I don't really have a...

I didn't mean to come off as angry or rude. I wasn't.

I'm not really looking to downgrade back to Windows 7 or 8. I love Windows 10. I wanted to see if a clean install would solve my problems. I...

If it wasn't a legal copy, how come Windows 10 updated? Idk. It was a program, an official program for students and many students got the same laptops. I would think it'd take a while to downgrade it...

I didn't downgrade from Windows 8 to 7. This computer was a gift to me and the individual who gave it to the person who gave it to me (I know it's a little complicated), downgraded it to Windows 7...

My original operating system was Windows 8 but whoever gave it to my friend downgraded it to Windows 7. Which is why I couldn't do a clean install before, according to others who were helping me. I'm...

I got my code for Microsoft Office 2013 and I see my computer is activated. I also backed everything up onto my portable hard drive. Unfortunately, I can't find my 32GB usb drive to create the clean...

Thank you! I will try this once I get home. How do I test it out before doing the reinstall for Windows 10?

Edit: And how do I know if my Windows 10 has been activated?

Thank You for responding.

I do want to try a clean install of Windows but if it's hardware and not software, I'll lose Microsoft Office without having found a solution :( which is very important...

I've been having this issue for nearly a year now (probably around 9 months). It started after my little sister made me get a virus by her trying to download something onto my laptop. I've since...