That's what I did. After a couple of hours of going back and forth, they finally agreed to refund me. I will never call their support line again and I wouldn't recommend it to anyone else -...

I called HP to try to help me with this mess. They had me on the phone for around 6 hours while the tech did basically everything I had already tried. He finally told me I would need a recovery disc,...

I got on the phone with HP to try to solve the problem, and they couldn't even figure it out. I finally had to take it to a local repair shop, and they fixed it (for the same price it costs to call...

Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.

I'm just going through the normal windows reset/recovery steps. I have tried switching into safe mode, but when I do, the desktop freezes and I have to shut down.

I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or...

That may be what I have to end up doing. I really appreciate all your time and advice!!!

Okay, I followed those steps and it says I have full access of the key and its subkeys, but I'm still being blocked. My pc has a history of failing to recognize the administrator. A few weeks ago, I...

I'm sorry - I misunderstood. Yes, I tried following through those steps, and the Registry Editor will still not let me rename/delete or change the security for that key.

When I signed into the built-in administrator, a welcome screen came up and it took a few minutes downloading apps. I didn't see any tutorial - where would that be?

Yes, I was able to switch over to the built-in administrator. I then switched back to my administrator and it still will not let me rename or delete the corrupted file.

I'm having trouble with step 7 where I delete or even just rename the corrupted file. When I try to delete or rename, I get the error message that says "Registry Editor cannot delete/rename - Error...

I'm having trouble following through with the first tutorial. I am logged in as administrator - I've double checked that.

Thanks for the welcome! I am able to get to the corrupted file, but when following through with the steps to delete or rename the file, the error message occurs. The only thing I haven't tried doing...

I upgraded to Windows 10 a few weeks ago and everything has been fine up to now. However, last night when I turned on my pc, everything froze completely and I had to manually power off. After I...