------------------------Drive: C:
FreeSpace:16.5 GB
TotalSpace:121.5 GB
FileSystem: NTFS
Model: M4-CT128M4SSD2

Free up some space on drive c:

Use Treesize Free to locate unneeded...

The Google link you provided in post #1 gives me an "access denied" message.

Please ATTACH the zip file to your next post.

What about using windows system restore to uninstall the updates?

You should be able to do this from recovery - try typing rstrui​

for info - that is your nvidia video driver.

i don't know what event viewer id 13 is off-hand.

did the messages have a red icon to the left and say "error"?

I would get your son his own...

but what if slots 2, 3, or 4 are the problem?
each stick of ram should be tested in each slot - 1 by 1.
make sure that your ssd firmware is updated.
lack of updated SSD firmware can cause bsods -...

That is great news!

Be sure to check for SSD firmware updates. Lack of can cause BSODs.

The above tells me that the bugcheck was 0x0 (0x0, 0x0, 0x0, 0x0) - meaning that the system could not or did not have enough time to figure out the bugcheck on your BSOD.

This plus the fact that...

Has the system with the SATA HDD been stable so far?

How old is your new system?

As much as it would be nice to solve this, if you have the chance to exchange it for a new system, I would do so.

I am not a hardware expert at all. My hardware experience over the last few decades - install a stick of RAM and replace an HDD.

But I have never heard of someone not being able to update firmware...

I wish that I had a definite answer to that question for you, but all that I can offer you is a theory based on processing crash dumps for 30 years now.

What could be happening is that after you...

SSD and/or HDD may be failing. "critical process died" usually indicates that there is a problem with a hard drive.

On HDD, run SeaTools for DOS, LONG test -
Info if needed - SeaTools for DOS...

you should be able to boot into recovery and select windows system restore. is there any such option?

as for your error codes -

0xc000021a - an error has occurred in a crucial user-mode...

"critical process died" is often related to a failing hard drive.

run seatools for dos, long test - https://www.seagate.com/support/kb/seatools-for-dos-tutorial-201271en/

boot into recovery and try to run windows system restore.

try to select the most recent restore point if possible. if no choice, select whatever restore point is available.

all 3 dumps had the same bugcheck - 0xef

A process critical to Windows suddenly and unexpectantly died.

my experience with 0xef and 0xf4 (a process or thread crucial to system operation has...

Where are the dump files?

If using CCleaner or other app, please un-check box to "delete kernel memory dumps".

As the others have said, given the sheer number and degree of varying bugchecks,...

when you have this many bugchecks, you are dealing with unknown hardware issues. this is not a driver problem.

2017 Cadillac XTS

210844 210849


410-horsepower; twin-turbo 3.6L 24V V6
0-60 mph ~5 seconds

Quite a bit different ride, handling and speed versus the older DTS, STS and DeVille models!

only 1 dump file. were there other BSODs?

When did the crashes start?