Thanks for checking that out to me.

Thanks for your continuing interest in my wife's PC.
The attached screen grab of Device manager and Driver properties may help. I'm a bit lost in respect of checking out hardware.

I'll do a check on AMD site to see if Avast's driver update was OK. Thanks.

Reinstalling Kaspersky then trying again was going to be my last attempt before reinstall. Fingers crossed!

- - - Updated - - -

Well I am pleased to say that reinstalling Kaspersky and then...

Good morning. I'll have another attempt at removing Kaspersky using their tool. If that works I'll deal with the driver, if it fails then I don't think I have much option but a reinstall.
I'll keep...

I think the nuclear option is now inevitable. Kaspersky for some unknown reason refuses to be uninstalled. Starts doing so and then sticks saying "shutting down utilities". Two hours later it is...

TPriest
That solves that mystery at least - thanks. It was set to New but as there is only one type of document available it went ahead and loaded it. Useful to know though.

Zebal/Dennis...

Event viewer not helpful - at least not to me. Scores of Id 300 events. No idea of what they mean and they go back months.
I fear the nuclear option approaches.

Attached. Sorry - rarely use Zip and can't find it!

Zebal - File attached
From what I make of this it seems only those attempts where I cancelled, because it was taking such a long time to load, have registered. If I left if for a couple of minutes...

Couldn't find any logs using %temp%\Diagnostics\UploadCache nor any permutation of that.
Either I'm doing something wrong or there aren't any. Couldn't find any on my PC either and I have seen the...

Zebal - you mean the nuclear option! Getting close. :banghead:

I thought the repair option I ran on Word did that - reinstall all Word system files. If it was due to shared files with other Office...

Thanks - I checked that out but didn't help.
We are apparently thinking along the same lines - it's looking for something but not finding it.
But going back a stage, why does it automatically open...

I haven't tried every app obviously but the few I have tried including Outlook and surfing seem OK, as is Word itself once it decides to work. It seems as if it is looking for something and taking a...

Word opens straight into displaying a blank document. NON-flashing cursor, I can move it around, but clicking on any tab results in all headers going grey. The X still works but results in the box...

Thanks Zebal. I did a repair and I thought it had repaired the issue but then I discovered the problem was not that it was not responding. The problem is that it was taking 3 or 4 minutes to start...

My wife's PC is running Windows 10 but Word 365 has stopped respomding. Totally dead. All other apps - Outlook, Google, Explorer work as usual.
Have tried various solutions found via Googling Word...

Thanks for response but I have managed to solve all problems. Outlook account deleted (no data on it to worry about) and one I wanted working fien with no loss of data.

I have managed to get Outlook working again but had to do it by creating a new account i***@outlook.com. I was then able to open my original i******@***.org.uk PST file and now have both. I don't...

Thanks Dennis - will check that out.

Yes - no problems using webmail.

I have successfully re-install Windows 11 latest version (long overdue and had a few issues) but having problems getting Outlook working again. I am fairly certain I have the password correct but...

Thanks Dennis - that would have helped and avoid blunder bus searches for the file I needed!

Have a good holiday.

Ian

Source PC - Windows 11, Destination PC Windows 10. Both using Outlook 365. All OS's and Apps latest versions.

I had to restore my wife's Windows 10 based PC and while I was able to secure all data...

Sorry - usually do post details of PC but forgot this time!
Windows 10. Build 19044. SSD 250Gbyte.
Chillblast build. About 5 years old.

I have a copy of Hard Disk Sentinel and reported in 100%...