Thank you for you time and patience. I do have my files backed up. I didn't get any complaints from the installer. I will probably wait a month or so and try again. Now I understand why my local...

What is the difference between backing up files on a flash drive and using a backup device? Also, if I delete the download now, will I be able to download it again later? If it doesn't install now,...

I had to do the download overnight. For the next step, the Working on it sign was on for over 18 hours. That was also overnight. I really think something was wrong. I also hate to leave the laptop...

I actually called my local repair place. They told me the same thing. They also suggested I wait a few more months before trying again. They are getting a lot of calls. When I rebooted I was right...

Unfortunately, I have no idea what you are talking about. It really is beyond me. Thank you, though.

I am trying to upgrade through that icon on the toolbar. I don't really understand much else. The first time I clicked on Continue (I am guessing that was the download) it took over 8 hours to finish...