Hey Paul,

Thanks for the suggestion. I did not do it that way. This machine has no apps or files that needed to be kept so it made more sense to me to just redo the clean install. During the...

More clues...........

After a power outage yesterday I powered up the computer but never logged in. I was surprised to see that it was asleep this morning. After logging in I checked the screen...

Ahhhh!

Thank you Joe!!

Deployment Image Servicing and Management Tool running now. Will update when finished.

Thanks again,

Heat

Hey Joe,
The scf/scannow did report that "Window Resource Protection found corrupt files and successfully repaired them"

the dism command is unknown - checked the spelling twice.

Additional...

Ok 12GB of RAM installed. Symptoms appear unchanged. No response from control panel adjustments to screen saver, sleep timer, or screen off timer.

I have opened her up and found that there is only one 2GB RAM card installed. After I upgrade the RAM will I have to reinstall Win10?

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Ah Joe,

The 16GB is correct for my...

Hey Joe,
Thanks for your input. This is an older desktop that originally came with Win 7 installed. According to the documentation it has 4GB of DDR3 system memory. Not sure where you picked up the...

Hey Paul,
I'm trying this again. Two things you should know.
1) I am doing this on a different computer than I am posting on so I am transferring the info via copy paste in Notepad.
2) On the...

Did I do something wrong? Will gladly try again.

Hey Paul,

Thank you for the reply and detailed instructions.
Windows was activated with a digital license. I assume from previous installation.
Followed your instructions. Results follow. I...

I have just recently done a clean install of Win 10. This install is the only thing on this computer at this time. I was surprised to see the monitor still on in the morning after the install. From...

Thanks to all who looked.

Remote clean install will be a new adventure!

Heat

Hey All,
I am trying to help my 70+ year old sister REMOTELY update her version of Win10. She has an HP Envy laptop running Win10 Home. Version 1709 build 16299.1087. Obviously it is very behind and...

Denis,

I followed the instructions in this link:

Clean Install Windows 10

Yes a clean installs require reloading software. I know that, which is why I spent so much time trying to avoid...

Clean install done. As usual Brinks tutorials are extremely helpful. As expected the clean install is easy compared to reloading all the software. I failed to uninstall Office prior to first clean...

Ok I am resigned to doing the clean install, which is really not as bad as unloading and reloading software. Before I start that process I have to ask if this issue has something to do with...

Mike,

Sorry for the delay. Have tried your suggestions with no success. Still stuck on build 1709. Still looking for a resolution without clean install.

Thanks,

Heat

Mike,

I followed the YouTube tutorial. As I said previously the very first step failed. I continued following the tutorial to the end. The Powershell step - WUAUCLT.EXE /UPDATENOW did not function...

Mike,

No I haven't tried deleting the content of the Software Distribution folder. There are multiple folders, folders within folders, and a lot of files. So do you want me to delete ALL folders...

Ok. I'm going to shut down. Remove all USB devices except a keyboard and mouse. I will unplug the second internal hard drive and power up. I will try going to 1903 via the ISO from the desktop I...

uh oh!!!!

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How about stepping up to 1803(?) first? Is that worth a try?

yes

No, Just trying to get the latest build installed so I can continue to receive quality and security updates while keeping my programs and files.

No not all. Just my external back up hard drive. Printer, scanner(s), wireless keyboard, external storage, etc. were still connected. Previously I had tried with all of these disconnected. Same...

I have always assumed it is on the drive but since you ask the question, the only answer I have is - I don't know.
Where is it normally installed?
I do have a second internal hard drive for...