Now found that none of the laptop audio works in firefox, or other app.

I have had enough

I have gone back to Windows 8.1 where everything still works

Firefox 40 and thunderbird latest. On my OC on windows8.1 there is no problem and the .doc file opens as it should, using word 2003 It used to on the laptop but after windows 10 I am getting this...

I upgraded my laptop before attempting my main PC.

On the laptop I have received an email with a simple .doc file attached. When I click on it I get the message

there is a problem sending the...