Sure ill send the snapshots once i get home from work , sorry for the delay , but i live alone so theres nobody i can ask to send me the info.

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i got a photo of the msinfo32...

Thanks for the warm Welcome A Guy


And Count Mike i Salute you . respect to anyone who understands the need for "patience" . if it wasn't for people who believe in patience , people like me...

yeah the Bluetooth was working fine til last week , i did a system restore and the Bluetooth just disappeared.

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lol , i know it wont be in device and printer i only...

Unfortunately not , the difference between my problem and the problem in the video is his pc's built in Bluetooth adapter is installed an functioning normally , those services belongs to other...

it doesn't show any hardware ID , Module ,Manufacture or signature . When running troubleshooter it says "system is not capable of using Bluetooth" , if you use the hp driver software its says "we...

Thanks , then ill do just that .:thumbsup:

Well i'm still a newbie on this forum , and i'm already hooked . I'm actually shocked at how fast (and ready) people are to help others , I barely posted a problem and already got replies , other...

haha , had a feeling it might come down to that . noticed in device manager under the device details theirs no manufacturer details or model detail . was hoping that its a software related problem ....

Introductions . . . . . the names Kobus Coetsee im from the backside of SA , not a very tech savy country , so my software experience is barely above average (don't have a benchmark to compare to...

Yes , and i used they're HPSupportSolutionsFramework-12.15.14.3 to automatically detect my device and search for the right driver , and still the same they didn't show any Bluetooth drivers for the...

I have seen this problem come up a lot , but the problem still hasn't been solved .

My internal Bluetooth device shows up in my device manager under other devices , but i cant install any drivers...