All the steps have been completed as instructed except step 20 in post 6 as I do not have CCleaner installed.

Hi, thanks for your replies.

Can I just check, I should carry out the first 11 steps from post 6 then rerun chkdsk?

Thanks for the reply, I've put the logs in the same folder:

Memory zip - Google Drive

Hi, thanks for your replies I have carried out the steps as you suggested.

The cmd prompt results:

Microsoft Windows [Version 10.0.18363.720]
(c) 2019 Microsoft Corporation. All rights...

Hi both, thanks you your responses sorry it took so long to get back to you.

I checked the disk and no issues were reported.

I got the following from Crystal Disk Info, honestly I'm not sure if...

Hi,

My PC crashes with one screen going black and the second one freezing with whatever I have open at the time, nothing can be done but everything seems normal once turned on and off by long...