Thanks guys & gals

I've been busy all day. I'll read your posts a bit later, when I have done some bits I need to get done.

As always, I very much appreciate all your advise, support etc. :)...

How do you manage to keep your laptops/PC running OK? I appreciate I do little/no maintenance so, over time they do seem to slow down. My laptop was dreadful ;)

Yes, I do look in Task...

Hi dalchina

I've downloaded the free Easeus Todo Backup and have copied to Memory stick. I haven't had time to do much on the newly installed Windows OS so should have started in time, I'm...

Thanks Dalchina
That sounds very sound and logical advice. I'll have to read up and sort out some 3rd party software to do this.
Thanks very much, again J

Yes, it certainly does. Thanks very much for summarizing it here.
It's going to take me a while to set the laptop up as I like it, downloading software etc, so it'll be quiet on here re from me,...

Hi Guys

Here is the link for Microsoft Support. Microsoft support - https://support.microsoft.com/home/contact

Just complete the box re what is the issue, and several links will pop up that...

lol ;)

- - - Updated - - -
huffman

I've had good experience with MS Support via this link. You have to go through a few bits but you should end up on a page where you type in, briefly,...

Hi
Yes, I have Dell Inspiron 15R 5537 which I bought in 2014, so quite a long time ago! I've done clean install before, several years ago. Unfortunately, as my memory is terrible, I can never...

I could forward the email, copy/paste to message you. Be happy to. Your preference?

I hope you enjoy your day :)

Good morning Paul

Yes, I have although I was up late this morning, surprise surprise ;)

I am about to start over, again. MS chat was very helpful last night, as well as you guys on this...

Thanks for this, Denis. As you may have guessed, I didn't backup any drivers but I will when I do clean install on my desktop ;) I've bookmarked the tutorial you've linked and will make sure I do...

I feel I do, to be honest LOL I've been juggling a number of windows on desktop, multitasking as always, including trying to write a complaint (very polite, of course) describing the experience I...

Hi Rick
Thanks for joining this again.
I really appreciate all your help this evening.
I'm going to shut down the laptop and start afresh tomorrow ... :)
Julie

That's interesting 'cos I could have done that. I just assumed it would be easier using the Media Creation method. Maybe I may have to do it that way tomorrow ...

I've just managed to connect,...

That's interesting. So, you would have disconnected wifi at the same time as removing the usb with Media Creation on? Is that what you mean? J

Thanks. yes, just read your response re PIN. :)

Do you mean starting with the usb all over again? :(

BTW, I added a bit to previous post which may have crossed when you posted your reply. Maybe worth just checking my last reply. Thanks...

OK, I might have to leave it overnight LOL I won't be going up to bed for a while yet. Please don't stay up on my account. Just let me know when you're shutting down for the night, eh? :)
...

Thanks. The laptop has just frozen so stuck again!!! I've got to the screen and declined extra cloud storage 398369
This is where it's frozen. Touchpad won't move the cursor, nor does tab key...

Oh bless you. It's late for you too

Screen is now with cortana speaking, "still setting things up" so I think I should be OK now. Seems I just have to answer various questions, eh?

That's very good of you. I certainly appreciate it. It's almost midnight here, in UK, so I'd like to finish this before I go upstairs, as you can imagine. It's restarted a couple of times now and...

Thanks again.
Yes, following your instructions it's progressing again.
It seemed to be re-starting so I quickly whipped out the usb stick. It now says 'Getting Ready' so does that sound as if...

398368

This is a photo as I can't do screen shots ;) I hope it's quality is good enough for purpose
Thanks

Thanks again, Paul. I've tried to start over but still didn't progress any further. I'll try to get in touch with Microsoft and see if they can/will help.

I'll post the final outcome, when it...

Thanks RickC

That's moved me onto the next step and is now installing Windows. I suspect I may have another question regarding this installation so hopefully you, or others, will be at your...