Totally understandable. I was more looking for what generic global HQ email you used to start it off rather than the individual. Even though the MS pages say you can email for help they just send you...

I called the sales line and they gave me a refund for my order since it was still within 30days. So I guess now it's a moot point. They really should have clarified all this to begin with. It boggles...

I purchased a retail version of 8.1 in July with the express purpose of upgrading to 10 and under the understanding that I would be able to upgrade to 10 and retain transfer rights. So I'd like to...

WhyMe,
What was the original email address you used to contact them?