Ummm yeah, appreciate all the help I received here. Lucky for me I'm still savvy enough to figure things out for myself.

I finally got into a restore/reset of some sort but it's been sitting on the same screen for 2 hr now: "Go back to the previous build"
spinning dot circle "Restarting" ????? I really need to know...

After installing Windows 10 I had a gray screen. I thought the laptop had gone to sleep so I pushed the power button to wake it up. It powered down so I powered it right back up. I got the small...