Issue resolved, thanks to all. Am investigating the purchase via the Malaysian Consumer Rights body and have obtained a one-month free trial version of Office from MS in the meantime.

No, according to the techie, the fact that the drives were on two HDs, i.e. the laptop's own HD and an inserted SSD drive, meant that an install option keeping everything was impossible; hence, there...

Fellow forum members,

My previous issue, that of successfully installing version 1903, was successfully solved by remote assistance by Microsoft support here in Bangkok. Imagine then my dismay to...

Thank you for your help. In the end, Microsoft support did it remotely and I now have version 1903 installed. Unfortunately, in doing so, the upgrade uninstalled Office, so I now have to commence the...

Thank you dalchina. In answer to your points:
1. I bought a new laptop with a Windows license (see attachment). I have been offered the update and initially tried to install from there. This did not...

Additional info: SETUP (FAIL) window attached. I have made an image of my laptop using Macrium. It is on an external HD. Even then, as a non-techie, I would be unsure how to reinstall it. Is this...