Hello,

the issue has been resolved, i can now access my Asus laptop.

Thank you so much everybody for the help, specially MeAndMyComputer

Thank you

Hello,

thanks for the links, i will go with the clean install.

how can i find out if my Asus laptop is 32-bit or 64-bit?

Thank you

Hello,

sounds good for the factory reset.

For the clean install, is it going to ask me for the serial number for WIN 10 as i do not have that info.

Thank you

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Hello,

When you left-click on the Internet icon, do you see a list of available connections or only Airplane Mode?
--- At the log-in screen, my laptop below the list it shows
Mine only shows the...

Hello

Before getting into doing a clean install, please fill out your system specs.
Along with that provide the link for the manual for your make/model: most of the time I like the applicable...

Hello,

Does that mean you can fully use your Microsoft account on you work laptop?
Yes i can

How can i go about the clean install?

Thank you

Hello,

For verification, was ALL of that done on your work laptop including "Then it bring me to my Microsoft account"
Yes it was done on the work laptop

Have you gone onto your Asus laptop...

Good morning,

Note it mentions both reset your password and security info.
1) Yes i did use the steps shown on the picture you've uploaded.
2) I have entered my email, then click on next
3) i...

Hello,

Sorry for the spelling, it is an ASUS laptop.

Yes the change of password was done on the laptop work.

Thank you for the assistance

Hello,

here is the different troubleshooting that i have tried:

Did If you can't remember your password or it's not working, The password was changed but cannot login in the Aesus laptop
...

Good morning,

the link is not working.

Thank you

Hello

here is how my screen look like
271714

i am a bit confused between the PIN and password. Before the issue i was entering 4 digit number (i am guessing that's the PIN), since the issue,...

Hello,

i have 2 laptops, the Aesus and the work laptop.

i have used the work laptop to go on http://account.live.com and changed the password there. The work laptop has his own login (company...

Hello,

i have tried to login on my work computer with my hotmail email and password and i am getting the username or password is incorrect, please try again.

Now on the laptop with the issue,...

1) I was doing a cleanup of the hard drive, checked for disk errors using CHKDSK (did not find any), checked for extensions in Chrome and explorer, checked for problem entries in device manager,...

Hello,

i was doing some cleanup and updates today and after a restart, it doesn't recognize my password anymore.

I have an Aesus laptop, windows 10

I have changed my password using another...

my model is 15-f009ca

thanks bro67

http://speccy.piriform.com/results/BqgJeaHYacKMhtKMSnGUipk

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not sure where to get my laptop model info

i have uploaded a screenshot of my power options.

Thanks

i have disabled and stopped sysmain.

i am not sure why i still see avast

Hello,

i do not see the superfetch in the services, i have attached a screen shot.

I have followed your link to remove avast, i am waiting to see if there is another option to remove the Local...

Hello,

i could not find the avast in my control panel, i think it is removed. The screenshot that i have sent where you see it, was the very first screenshot that i have sent in here, not sure why...

Hello,

i have removed all the HP programs, spybot, avast and did a total ccleaner cleanup.

Thank you

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here is the correct one

Hello,

here is the screenshot of my task manager right after login in

So is it a hardware issue.

Thank you

hello,

it is not just the internet, everything, even to click on start, you feel the delay, it is not instant

here is the result of the snapshot
...

Hello,

I have an HP laptop purchased 6 years ago. It is running on windows 10. Since I got it, the laptop is really slow, not able to go on a normal website page quick, takes time to load.

I...