I have premium support. Which is a step above the standard.

When you say you call Dell USA are you speaking with Indian people? (if so give me that number) I have spoken with about 20 different Indian people and not a single American born citizen (I know this...

They have a 92mm on top instead of a 120mm but I think it is because they are trying to focus the power of the pulling top case fan directly over the CPU instead of just drawing more air from the...

I meant Dell says it is not their build it is the game's fault although all of them run hotter than I like Far Cry 5 and Far Cry Primal are the only ones that run consistently in the 90's c (other...

I think you might be right but overheating is common for the XPS (I did not know this until doing a lot of research) regardless of which chip it just seems to be worse for the 9700K

I have installed case fans on my own and upgraded the thermal paste to Artic Silver 5. It was a pain in the ass and it is not quite and it has only made a couple degrees Celsius it appears. I have...

I have seen this before and my 8930 actually came with the heat sink and fan that he installed. I still run in the mid 90c with the 9700K Dell has told me it is not their equipment and will do...

I will let y'all know what happens.

Yea I just didn't have 1,500 or more money to spend or I would have built my own. I should have done more research and I would have found the issues others are having. :sarc:

This has gotten escalated to like level 4 and they are unwilling to do anything blaming the games I am playing. I am not running any of it on ultra and the specs on this PC far exceed the recommended...

Their first attempt did mess up Windows bad enough that I had to reinstall it.

Thanks. One of their supervisors has sent me two emails wanting to take control of my computer again to look at and possibly adjust some thing in the power controls. I have told him I am done with...

Not sure how to do that. I called the number given on the website yet I can barely understand a thing these guys say. Very aggravating.

Yes it is under warranty until December and I could extend that.

I am past the point where they say I can return it. I may push them anyway. This is the first desktop I have bought since 1998 which was a Gateway. Since then I have built 3 of them myself. But to...

I guess I will have to call them. I emailed them this morning and heard nothing from them. (We have emailed back and forth several times but today I said we needed to do something more substantial to...

I have asked them if we can try some hardware fixes. Lets hope this moves me in the right direction. They have been responsive to me through email.

Thanks for that clarification. I am pretty sure it is just doing the turbo mode thing and I have not OCed in any way.

Well I was under the impression that this CPU was suppose to do that and that was the difference between "K" and not "K" processors but I am not sure. The tech guys took a look at it and I guess saw...

I have Premium Support:
Need us to come to your location to repair your hardware? On-site repairs are part of this plan.
Get help using with the software you installed with a simple phone call....

It is a 9700K and I have done nothing to it. I have not adjusted anything but it says it is I7-9700K @ 3.6 but runs up to like 4700 mhz (or whatever) when it is working and obviously that is when it...

Thanks, I will try that.

Okay thanks

Thanks to all those who are taking the time to comment.

So I am asking for someone to comment on whether they have done this? Does it make sense to those more informed than me? How to do it step by step for a person who is not completely computer...