Thank you for your help.
I just ordered a new laptop. Here it is...

No, I could not do it. When I touch the snipping tool or snip & sketch, the items in the search box disappear immediately. You know that when you move the cursor away, then the search box becomes...

I got something similar to yours but cannot take a screenshot. It does not open when I hit OPEN and no message.
By the way, can you tell me how to take that screenshot? It disappears immediately...

Just double-click on the IE icon or using the code: "C:\Program Files\Internet Explorer\iexplore.exe" -extofff from Callender's hint at #20. Both do not open IE.
I can only have this screenshot...

Hi, I am back.
My internet connection is called Home Internet Gateway, and the speed is always evaluated perfectly from the internet provider test.

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For my PC the checkbox...

I have done a lot of methods, Reset TCP/IP, Flush PC’s DNS Cache...Many people say my wifi has been hacked seriously, and no one can help me get rid of it. Let me try DNSjumper and see. Thanks for...

The answer is NO. Besides that, I have a lot of trouble, if I visit some pages frequently, it will appear "this site cannot be reached" or system 100% .....

If I cannot download or update an app, resetting the Internet Explorer Settings would help a lot.


People can turn my PC on and off, open and delete apps...

I installed all updates, even the preview, but if something is wrong with the internet, what similar process can I do as an alternative? Thank you.

My suggest of using Safe Mode is on the basis of something else I read. Feel free to ignore suggestions.


- to answer that question, you might..
- search the Tutorials section
- use a search...

Thanks, Paul Black
My default browser is Firefox, and I have the latest version of Internet Explorer (IE11). The Reset Internet Explorer Settings dialog box was fine, it happened only this month. I...

Thanks for your reply.
My PC is hacked. I know it, but I can do nothing about it.
What do you mean " in-place upgrade repair install"? I haven't tried Safe Mode yet. I guess it would be the same. ...

I found out that there was no Reset Internet Explorer Settings dialog box in the Internet options when I tried to reset it. Please help me to fix it. Thank you. My Windows 10 version 22H2 (OS Build...

Installing the extension does not help.

Thanks for your reply.
I am using the Google Translate web tool, www.translate.google.com No download or extension

I am using the Google Translate web tool. Since a virus attacks my PC, I cannot get the translation pop-up when highlighting a word in the text. It is fine when the web browsers are just updated, and...

Thanks for helping me. It is clear to me now, but no Antivirus software found anything, if yes, just a few simple files. To save all my files is a big problem.

One more question, should I do full...

You mean I can only do backup with this software for new windows and files after the clean install. All old files and USB sticks have no way to make them clean?

I am sorry if you think I am slow understanding. My question is that

1) when I do a clean install, everything is deleted, how can I back up after the clean install?

2) What did you do to get as...

This is new to me. I use these software to save my files for backup, can it help me to avoid viruses?

Thanks for reply. I still wonder:

1) I don't see anything wrong from the files I transferred from the USB, the viruses hide in those files and bookmarks? Can I save the HTML bookmarks in my...

Suppose I did a Clean Windows Install, then I turned off auto run, showed 'File name extensions and Hidden items", then I inserted a USB which had been full formatted to transfer .rtf, .mp4, .Rar,...

I get used to Windows 10, I have only been using Microsoft products, just following the new OS when it changed. I am afraid I will get new trouble with other systems although I heard that Linux has...

Hi Paul Black,
I just tried to format a USB following your instructions, but there was a problem at the first step, can you at the picture and tell me how to fix it, thank you.
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HI Zinnou,
Can you please look at the image and tell me why 100% disk happens ? First, Firefox.exe was the highest activity (nothing changed in Firefox, and before it was fine), I closed Firefox....