I am the admin and only user, as for switching it off by holding the power down I did that and nothing happened. I have heard of others having the same issue with being unable to power off with this...

Thanks for the link on updates I will have a look through that. From event viewer it seems a power error caused it to freeze upon updating. As for not allowing Windows to automatically update, I have...

So my laptop updated, except this time it froze upon updating and would not power down and I had to wait for hours until it had no power left. All I want to know is what has updated exactly? I hate...

Nevermind, O&O ShutUp10 got rid of it for me. Honestly a simple this software does X,Y,Z... would you like this installed? Y/N would be helpful :confused:

Looks like Decrapifier came up with nothing, nor is it in the 'Everything else' list. Looks like I'm stuck with it then. Thanks, Dell!

So recently Dell have added 'SmartByte Network Service' and Diagnostics. Apparently it makes streaming more fluent or something. Problem is, I don't want it! but if I try and uninstall it comes right...