will do the back up - will post back when done - thanks.

Dear Ed, Thanks for the clarification. Not understanding is on me - not used to dealing with errors. Just one more thing to check before I follow instructions on #11. The error message is about my...

ok now I got : 190108
now what should I do? I need literal instructions. the error message is about drive H
190109190110

i ran diskpart and it shows nothing like what you are showing. 190085

can you explain to me what "prevent Windows from reassign the drive letter" means? Should I not even have a drive H?189967

189709

here are some shots of the drive where I get the message. As you see I cannot do anything. the two folders Recovery and System Volume Information say that they are inaccessible by me. I...