Thank you Helmut, problem solved. Very grateful.

Thank you, I'll try that. Everything else seems to be ending in tears.

Thank you. I'll work on that and let you know.

I have a Lenovo G505s Laptop with Windows 10 and a DVD/ CD Player that suddenly does not work. The computer tells me the drivers are OK. I have been into Device Manager and uninstalled and...

Probably took a hammer to crack a nut -reset the computer, thanks for all your help.

I'm having problems doing as you suggest ( I'm not too computer savvy ) I think I got into safe mode via Run + msconfig etc.

I,ll try those and let you know. Thank You.

Tried restarting, rebooting completely- no good

The commonly recommended methods of exiting safe mode are not working. The recommended prompt in Command Prompt is rejected as invalid and going down the msconfig route and applying normal mode does...