1. I am now. Had to take my boy out with his friends last night.
2. I've had one of those from the start. I've used all the tools on it too. None work.
3. Yes
4. I have no idea any of this...

It's not a laptop, it's a desktop. This thread is for one computer, not two. My computer (the one I am typing with) is just fine. Her desktop is the problem computer. Sorry if I made this...

Well, my computer and her computer are completely different, which is why I didn't fill in that information.

Her computer is a HP ProDesk. I assume it has a HP motherboard of some type. It has a...

OH, btw, I paid $130 for a genuine Windows Home 64 Pro, or whatever, and they gave me the cheesiest low grade USB stick I've ever seen. LOL. It barely fits in the USB port...

Thank you. I have a bootable USB- the one that Windows 10 came on- that I've been using. None of the tools work. I've tried them all. :(

My wife's computer just updated last week, and now we can't use it. It boots to the "bright" wallpaper, and then when you pull up on the screen to get to the password, the screen dims a little and...