OK.................

Well, a huge thank you for persisting with my many failed attempts...............

The clarity of your posts is something else :)

I have my email setup - really...

I can see my documents in the windows.old folder

I was particularly worried about having to setup my email again

Only one OS listed - so does this mean no return ?

Bob M

OK well..........................

I reached a screen which said "which operating system do you want" and there were two identical choices

I choose the top one and have now installed windows 10...

Answers

1) yes

2) no - I am trying to retain my files and apps

Bob M

Oops - may have chosen wrong choice at step 10

Windows 10 installation failed....................

Looking at update history - the two top entries are:-

Update for Windows 10 version 1607 for x64-based Systems (KB4033631)
Failed to install...

I was referring to the Potential Windows Update Database error detected not fixed at the beginning of the report

Hi

have tried to manually stop auaserv service
then ran the .bat file
then apply the very first basic single update KB4077525

but it always shows as 'failed to install'

producing the...

Hi

Manually stopped the wuauserv service OK

Ran the .bat file as administrator

4 services stopped

successfully flushed the DNS Resolver cache

Sorry..............but I have got something wrong...............

I looked at the Update History and realized that the small update I said was successful was NOT :(

I have downloaded the .bat...

Apologies for the last post

Here is the report

Bob M

here is the report:-




Windows Update
Publisher details


Issues found

that failed...............

same message as above - the update is not applicable to your computer

Bob M

yes - that update was successful :)

Where to from here ?

Bob M

no 3rd party AV program :)

I downloaded KB4074588 MSU for Windows 10 v1709 64-bit(x64) - 686.6 MB

and I got a message

Windows Update Standalone Installer

The update is not applicable to...

yes - I tried a clean install from a bootable USB stick

I downloaded SeaTools for Windows but no drives appear after a scan ?

I should mention that the machine I have is a HP TouchSmart 9100
...

Hi

It starts installing Windows 10 - got up to about 25% and then I get a small white window headed Windows 10 Setup
and the message " Windows 10 installation has failed"

That's it

Bob M

Hi again

I have now tried the latest suggestion but that failed as well..................

Is there any other approach I can try?

Bob M

Thank you..........

I shall attempt to use this approach :)

Bob M

Thanks

Have tried that and many other suggestions

To date nothing works

Bob M

Hi

I am getting an error message 0x8007007e

I have googled and tried many suggestions - all to no avail

I bought my machine second-hand

On looking at the current version I find I have:-...