Good question Rob, I don't know how they did it but they have. They kept my laptop for 2weeks trying everything before finally giving up, restoring to factory settings then re-installing 10 and my...

Phoned by repair shop, he said "total disaster," found it so interesting he took it home for the weekend but couldn't crack it so contacted a high up tech in M/S who finally admitted that there are...

Well, surprise surprise the call never came and I am giving up on M/S. Went to a respected PC repair shop and they will deal with it. They did not seem too surprised and did say, "it was a free...

Yep, I know the feeling, it's 10.30pm now and I have another hour and a half to wait until midnight which is the end of the four hours timeline given for the latest promised phone call.

Hi, I have tried what you have written but I am afraid it made no difference.
My password and user name were not changed and I was logging in right up to the moment that I downloaded windows 10....

Another phone call not received ! Have phoned again and actually had "chat" with tech I had before and yes, another profuse apology, "I will reschedule you to get this dealt with" so I am now...

I have now spoken to 4 answer techs and have been referred to the grade 2 techs three times with the promise they will ring me,,,,,,, nothing, no call. Last answer tech said there have been a number...

Well I have waited since 6pm for the promised telephone call from the tech 2 team and it is now 9.40pm but no call... And m/s wonder why they get such bad press :mad:

Hi turilo, yes I have checked and it hasn't changed.... Sorry to say.

Like most on this thread I am locked out of my laptop due to my password being refused even after 3 resets. I logged into my Ms account on my iPad and finally got through to a 'tech' who spent three...