You havent even tried to answer my question. Is that because you don't know the answer?
I don't get charged to use the wi-fi (it's complimentary, and it has no limit.

Anyway, know how to fix the...

^ thanks for the reply
I have tried to do that it says that there is no internet connection and suggests I run the diagnosis thiny which I have done a number of times which doesn't recommend...

I have a brand new Dell XPS running Windows 10. I have connected it to my secure work Wi-Fi before without issues.
Currently I am in hospital which has a free Wi-Fi (secure) for its patients.
When...