Hello,

I just got a Dell Inspiron 5577 laptop today which experienced BSOD with Windows 10 version 1709. I have rolled back to an earlier version of Windows 10 but would appreciate any advice you...

Memory test results, steps 8-10 done:

167906

Results of HD Tune + Updated Zip (ASUS Drivers have been updated, no recent BSODs):

167841167842167843167844

Hi zbook,

The problem has returned again 2 weeks later and my laptop powered off suddenly without BSOD. I don't think that it's due to overheating, could it be because that the power supply unit...

This is the chkdsk log

Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. Stage 1: Examining...

zbook, I forgot to mention that I also dropped my laptop off the desk 1 week ago. do you think that this might have caused the sudden shutoff of the laptop today (1st time happening)?

Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning...

zbook, thank you for your help. steps 1-3 done, will continue to do the rest.

Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc...

This is the critical error in the event log. Other than that, I am unsure of what to try. This is the first time it has shut off unexpectedly. The CPU temperature is typically about 50 degrees,...

vram, I had my laptop on battery and just booted up from hibernation. opened up a pdf file and then it shut off randomly. this is a fairly new laptop, only 1 month old.

Hello,

My computer powered off suddenly without BSOD. I would appreciate any help or advice.

Thank you,
Kevin

Hello,

My computer powered off suddenly without BSOD. I would appreciate any help or advice.

Thank you,
Kevin

I did turn off the windows updating of drivers back in early October and can confirm that the 2 rtwlane.sys drivers in 2016 were causing the most recent BSODs (about 6 in total) which was more than...

Hi @zbook, appreciate your help. The problem is that none of the rolled back drivers worked for me (all caused more BSODs than the May 2017 driver). The 4 BSODs today were caused by the oldest 2016...

After yet another 2 BSODs consecutively (4 in total within an hour today), I went ahead with the newest driver provided by Microsoft (July 2017). Is this driver by Microsoft safe? I've experienced...

Hi @zbook BSODHunter, I thought the rollback of the rtwlane.sys driver had solved the issue but I just experienced 2 BSODs in a row at school again! Please kindly help, I've attached the new logs....

I believe that I have the latest BIOS from Asus website. Should I reinstall the latest BIOS or try to download an older BIOS? Would the BIOS cause BSODs as well?

Thank you both BSODHunter and zbook for your replies. I have uploaded a new zip file of my computer, but think that I have rolled back the offending driver. Is there anything else I should do to...

Hi,
Does the 2nd crash dump file (please see link below) suggest an issue with the Intel Graphics Driver? I currently have the latest Intel Graphics Driver from Asus. Thank you.
OneDrive

Thank you, I rolled back the Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC driver which had the rtwlane.sys property. Should I roll back any other drivers (e.g. Realtek PCIe FE Family Controller)...

Thank you, I've tried the older driver and it resulted in another BSOD. Any idea about the second dump file (experienced today)? Thanks for your kind assistance.

Hello,

I just got a Asus X541UAK laptop about a month ago and recently experienced 2 BSODs (October 5th and 11th). I am running Windows 10 x64 and have installed the latest Creator's Update. I...