I ended up installing another local user account and now I can plug in a second monitor without Windows Explorer freezes up. Everything is normal now.

Does this make sense and can I fix my user...

I've tried all these as well. Even tried uninstalling graphics driver and reinstalling from HP website.

Windows Explorer still doesn't work when second monitor is plugged in in extend mode.

That didn't work either. I know this is very frustrating. I've tried reloading all windows apps since the problem is with the start menu because everything else seems to work.

After 4 hours of scans, nothing with the hardware is wrong. I know this is extremely frustrating. If it helps any, I did get the start menu to stay static on the second screen but when I moved my...

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That might seem obvious, but I have used my laptop with touchscreen without a problem for over a year. It was only when an update happened in July that this problem started up.

correct

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I don't see any windows.old files
Here is my version:
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I ended up resetting my entire computer and the problem is still here. I did figure out it only happens when I go into extend mode...

I'm not sure what update. I just know it was in July that this started happening and it was right after an update.

How can I check?

I am using 151110as my Display adaptor and the driver is updated.

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The laptop works fine with the start menu, nothing wrong here. When I plug in the second monitor, windows explorer goes nuts (sideways picture I sent) and the start menu will not work. The second...

Sorry, I was also confused what the issue was until I dove deeper. It's definitely windows explorer that is going haywire when I plug in a second monitor. The event log is in the post above.

This is from the event log:
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I tried both suggestions and the monitor is working fine but the same problem persists.

The other monitor works fine, it's that I can't get to anything on the start menu because it just flashes on...

This is what shows up in Edge when I plug in the second monitor.

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This is what shows up in Edge when I plug in the second monitor.

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Both drivers are up to date.

The sideways picture is from the monitor. I had to take a picture of it and send bc once I plug the monitor in, I can't get to any of my programs like the snipping...

Plugging in the monitor freezes up my entire system.

This is task manager without the monitor plugged in.
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And with it plugged in
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I don't even have IE or Edge open when I plug in the monitor. I figured out that was the problem after seeing IE blow up my CPU from task manager without me doing anything with IE.

This started...

I am using the hdmi port on the monitor connecting to my hdmi port on laptop. Both are new because I thought that might have been the problem. This started happening a couple months ago after an...

Hello,
Every I plug in a second monitor, the monitor works, but then windows edge freezes up and creates a do-loop that prevents me from seeing the start menu or opening anything other than what is...